He found our bags in another room that was empty. In less than an hour he had my bags, he pulled the paperwork followed the persons steps to all the rooms he delivered to. On Tuesday I went to hotel security and filed a report, pulling at straws by now, Robert took the information and was so respectful and helpful, he said I will call you when I get this checked. Tried to call the host again, the supervisor, customer service nothing but bs they wouldn’t listen tried to tell me it was the airline and the bags were in Savannah. I went to the bell captain hoping by chance the luggage was there, she let me look in the back, no there, she pulled the paperwork and the person delivering bags checked he had delivered the bags. A Tomakia even went so far to say she didn’t have a supervisor. They are arrogant and belligerent and seem to have a problem with you questioning them about anything.

the next day still no luggage, we began calling every number we could find, these people never answer their phones and never return calls. At 7pm that night no luggage began calling. Our luggage was to be taken to the room within 3 hours of arrival. We traveled on a junket from Savannah, Ga. I have been loyal to Caesars because they made me feel special, but if they go out of their way to av avoid talking to me because they are ashamed that they won't comp even the most minor charges I can't justify spending thousands of dollars there over a weekend and I need to look for a new casino operator My total room charges were $170 and that should have been easily comped but I could not get in contact with a host to review it. This trip I used my Celebration dinner to eat at Gordan Ramseys. For 10 years I have always had my room charges comped, I do not spend large, just regular 2 meals a day maybe 1 high priced dinner per trip.

I only came to AC to use my Diamond bonuses before they expired. I had a similiar experience 18 months ago at the Linq in Vegas and I had avoided Caesar's owned properties for 18 months. I have been a Diamond and Diamond plus with Caesars for the past ten years and I usually can talk to someone about rating my play and on this trip I could not see anyone to rate my play. However I like to play slots in the early morning hours and several times when I wanted a hot coco or a tea the machines said drink service was not available. The gaming was averrage, Bobby's burgers was good and Gordon Ramsey Steak was awesome. I took a junket to Harrah's overr the weekend.

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